Pregnancy in Barnet, A review of women's experiences

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Summary of report content

In September 2016, Healthwatch Barnet carried out a piece of research about the experiences of women who live in Barnet and used different maternity services across the borough over a 2 year period and spoke to 74 women. Feedback from mothers in Barnet showed that they had mixed experiences with care; some highlighted the dedication of the long-standing midwives; some had medical complications which required intensive care; whereas others did not have breastfeeding support whilst in hospital.

Overall, mothers value the contact and relationships they develop during the period of their pregnancy and after birth it was felt that it demonstrated the vital role that professionals, specifically midwives, play in the lives of mothers and their babies.

Various recommendations were made to Providers, Commissioners, Midwife and pregnant women.

These included

• To commission accessible antenatal appointments in the local community.

• To ensure expectant mothers are aware of their named team of midwives, and to provide them with specific contact detail.

• To ensure babies with a possible tongue-tie condition are being identified and referred for advice in a timely manner.

• To consider reviewing how to ensure that new and expectant mothers are clear about the advice and information provided to them.

• To ensure that new and expectant mothers are clear about the advice and information provided to them.

• To consider attending and providing feedback at Maternity Users’ groups and forums

The provider, the Royal Free London Foundation Trust’s, acknowledged the report with a response detailing their plans for the services post the recent merger.

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General details

Local Healthwatch
Healthwatch Barnet
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Patient experience
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Written information, guidance and publicity
Caring, kindness, respect and dignity
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Maternity care
Name of service provider
The Royal Free London Foundation Trust

Details of people who shared their views

Number of people who shared their views
74
Gender
Women
Pregnancy/maternity
Given birth in the last 26 weeks
Does this report feature carers?
No
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