Insight Bulletin - May 2023

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Summary of report content

Healthwatch Surrey report on key themes in the feedback they received in April 2023.  During this period, they heard from 106 people.  The key themes they pick out are:

  • Praise and thanks for the care received
  • The added burden of navigating social care
  • Experiences of mental health crisis
  • Access to primary care

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Medication, prescriptions and dispensing
Remote appointments and digital services
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
General Practice (GP)
Mental health crisis service
NHS 111
Pharmacy

Details of people who shared their views

Number of people who shared their views
106
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