Medequip evaluation report
Download (PDF 745.99 KB)Summary of report content
In 2021, Medequip asked Healthwatch Kirkless to work with them to develop a ‘service user forum’ and/or develop other ways of generating and collecting feedback from people who use, or might use, Medequip’s services.
Healthwatch Kirkless initially trialled an ‘Independent Living Forum’, a space where people could come together to get information about staying independent and where they could give feedback on Medequip’s services. There was little interest in this, so alternative ways of gathering feedback were developed, which included going out with one of Medequip’s delivery drivers to people’s homes and running a week of engagement focussed solely on obtaining feedback on Medequip’s services.
The report presents the findings from this engagement.