Enter & View: Antokol Care Home

Healthwatch Bromley carried out an announced Enter & View at Antokol Care Home on July 12th 2022. They gathered responses through face-to-face interviews. Prior to the visit, they also sent paper questionnaires to Antokol for distribution. They received a total of seven responses from staff, five from residents, five from family members, and two from management.

During the E&V visit, the home manager gave a tour of the facilities, which are well taken care of by staff. They were able to view residents’ bedrooms, the chapel, a library, communal living areas, kitchen, dining area, laundry facilities, the salon, and the gardens - which included a vegetable patch. The garden is a beautiful welcoming space, which surrounds the home and gives ample room for visitors to spend quality time with family and friends that reside here.

They were informed that the care home suffered major losses during the initial COVID 19 outbreak, and, to honour those who died during the pandemic, roses have been planted in front of the house.

The ARs made the following notes and observations:

· Overall, we considered the facility to be well-appointed and relatives talked positively of their interactions with staff members.

· Despite a fall in staff numbers, due to the COVID-19 pandemic and Brexit, Antokol has sufficient staff to look after the residents and does not require agency support