Enter and view: Bluebirds Neurological Care Home
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Healthwatch Milton Keynes undertook an Enter and View visit to Bluebirds Neurological Care Home on 16 September 2022. They spoke residents, family members, and staff.
The home is purpose built and well laid out. All residents that are able, can freely move throughout the care home. It is a small, specialist centre for those with more complex needs situated at the centre of a community. Corridors have simple but distinct wall art to help orientate residents.
One of the staff had a little dog in the office with them that visits the residents and relatives are welcome to bring pets in for visits.
There is a permanent sensory room just finishing its refurbishment. The Occupational Therapist was very enthusiastic about the new lighting and sound system in the room along with the décor and recliner chair.
Staff were observed interacting with residents during the visit and they were at all times caring, friendly and attentive. Residents spoke to care staff as thought they were friends, were very happy to chat, ask questions, and were at ease with all the staff that were observed.
The two lounges are set up to offer different options for residents, one a quieter space, with the TV showing current news and music and the volume at a low level. The other lounge playing music with more focus on ‘dementia friendly’ activities with dolls, stuffed animals, puzzles, and an electronic puzzle machine which is also used by residents to make video calls to relatives.
The report states no significant issues were identified.