Enter and view: Newlands Care Home

Healthwatch Salford undertook an Enter and View visit to Newlands Care Home on 16 November 2022. They spoke to five residents, one visiting family member, and six members of staff.  

Newlands Care Home is a registered Jewish care home in the Broughton area of Salford. It has a homely feel with a pleasant atmosphere and the residents appear happy. The staff team are very welcoming and get on well with the residents and visitors.

Activities inside the home appear to be varied and enjoyed by residents, though external activities such as day trips, are yet to resume since COVID, something the residents miss.

Healthcare is provided to the satisfaction of the residents, with issues reported around access to dentistry, and the residents choice of gender for staff administering personal care.

The staff team have access to plentiful training and are supported by the manager to further their personal development.

Residents and staff generally feel they can have a say in how the home is run but a few comments indicated that they did not have confidence in actions being undertaken as a result.

There are a few cosmetic improvements that the home is due to make, namely in the dining room and improvements to the front entrance and rear garden.

The report includes five recommendations to which the care home has responded.