Enter and view: Spire Cheshire Hospital, Warrington

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Summary of report content

Warrington Healthwatch carried out an Enter and View visit to Spire Cheshire Hospital in October 2016, the visit was carried out in line with their strategic direction. This report did not include the gathering of patient experience and instead a separate engagement visit was to be arranged.

The visit and review covered the following areas:

• Approach and First Impressions

• Reception and Waiting Area Pages

• Additional Facilities and Navigation

• Food and Refreshments

• Activities and Leisure

• Smoking Policy

• Privacy, Dignity and Involvement in Care

• Treating People as Individuals

• Positive and Respectful Attitudes

• Staffing and Leadership

• Staff Training

• Management of Medicines

• Safety and Security (Safeguarding)

• Cleanliness and Infection Control

• Administration

The report stated the hospital appeared well-run, with well-maintained facilities and operated a patient-orientated approach. The visiting team identified some clear examples of good practice and would like the hospital to share these ideas with other partner organisations.

The recommendations included:

• Update Website Statistics & Information

• Share Best Practice

• Provide Healthy Snacks

• Update Bathrooms

The response from the provider acknowledged the report and welcomed the visit from Healthwatch Warrington in providing an independent review.

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General details

Local Healthwatch
Healthwatch Warrington
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Ear, nose and throat, audiology and maxillofacial services
Oncology and cancer care
Physiotherapy
Urology
Name of service provider
Spire Cheshire Hospital

Details of people who shared their views

Number of people who shared their views
0
Does this report feature carers?
No
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0
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