Enter and view A&E Minor Emergencies Royal Shrewsbury Hospita, Shropshire
Download (PDF 309.87 KB)Summary of report content
The purpose of the Visit was:
To explore the reason for people having to attend this Accident and Emergency Department and understand their experience of the service. This E&V visit to the Walk-In section of the Accident and Emergency Department (A&E) was semi-announced. Healthwatch Shropshire’s E&V Officer gave the hospital trust and the department manager and matron a window of two weeks when the visit would take place.
This was to find out why people were attending the Accident and Emergency Minor Emergencies Department (A&E) and their experience whilst they were there. A questionnaire was developed and observations were made on the environment within the waiting area.
The questionnaire asked:
• Where people had come from on the day of the visit
• Their reason for attending A&E
• Their awareness of other sources of urgent care and whether any of these sources could have provided the service they required on this occasion
• Their view of their experience of using A&E including waiting time, comfort and communication with staff
28 questionnaires were completed and a general summary of the responses is given