Patient Experience Report 2022: Q2 July-September

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Summary of report content

Healthwatch Lewisham report on key themes in their feedback in quarter 2 2022/23.  During this period they heard from 1,077 people.

The report looks at overall star ratings and themes and sub themes by GP, dentists, hospitals and pharmacy.

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General details

Local Healthwatch
Healthwatch Lewisham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Administration (records, letters, results)
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General outpatients and hospital-based consultants
General Practice (GP)
Inpatient care/General inpatients
Pharmacy

Details of people who shared their views

Number of people who shared their views
1,077
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