Community Asset Mapping: Die Well - End of life care

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Summary of report content

Healthwatch Essex worked with CVS Tendring and Community360 on a series of reports as part of a community assets mapping exercise of North East Essex.  This report focuses on dying well. People were interviewed for the report.

People weren’t aware of community based end of life services.

Participants agree that there is a lack of understanding and empathy. Patients with health concerns have shown better outcomes from an empathetic approach. A lack of empathy can negatively impact patient care leaving those receiving medical care feeling frustrated, neglected and confused about their treatment.

Unpaid carers have many different caring roles. Working with both families who are active carers and those who have lost a partner. An ongoing service is offered to those, predominantly elderly, who are still registered with Carers First. A bereavement service is available on their website.

The report highlights the religious and cultural needs of ethnic minority communities at end of life.

People often find talking about death difficult. The report highlights projects like the Coffin Club which enables this taboo to be overcome.

Whilst people wanted their GP to be involved in end of life care, this was difficult due to the current challenges of booking GP appointments.

The majority of project participants are aware of their local hospice though, of the older participants spoken to, they have limited access to information online. Therefore, they are unaware of the extensive variety of services offered by the hospice and this information had not been shared with them at their GP.

People with addictions don’t receive the same end of life care that other people do.

The report contains four recommendations.

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General details

Local Healthwatch
Healthwatch Essex
Publication date
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
CVS Tendring and Community360
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Hospital services- not stated
Palliative/end of life care

Details of people who shared their views

Ethnicity
Asian / Asian British: Bangladeshi
Asian / Asian British: Pakistani
Black / Black British: African
Black / Black British: Caribbean
Religion or belief
Muslim
Seldom heard groups
People with or recovering from addictions
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