Enter and view: Langford View Care Centre

Healthwatch Oxfordshire undertook an Enter and View visit to Langford View Care Centre on 16 March 2023.  They spoke to 5 residents, one relative and 18 members of staff.

The care centre was very welcoming. The Langford View Care Centre is managed by a dedicated staff team whose aim is to deliver excellent person-centred care and who are working hard to make it possible.

Residents had praise for the staff and valued the care and support they received. Residents and family members generally feel able to raise concerns with the staff team verbally about their loved one’s treatment and care.

Before entering staff asked Healthwatch authorised representatives to wash hands and wear a face mask (optional), check their body temperature and sign a visitor’s book.

The external main signage was not clear and small in size. There was no welcome sign at the reception. The certificates in the reception area were densely displayed, and as a result might not all be accessible to visitors.

The care centre in general was very clean; the carpets, paint, kitchen, and the entrance area were tidy and clean. The garden had chairs and tables, all of which were in good repair.

At the time of visit there was no dedicated activities coordinator in place at the care home. Staff on duty were conducting activities sessions for residents. Residents could be engaged in suggesting activities and gave ideas such as dog therapy and cooking.

The report contains five recommendations and a response from the provider.