Enter and view: North Shore Care Home

Healthwatch Blackpool undertook an announced Enter and View visit to North Shore Care Home on 28 March 2023. They spoke to 10 residents.

Overall, Healthwatch Blackpool’s visit to North Shore Care Home was a positive one. Feedback from residents and observations carried out suggested that on the whole, people staying at North Shore are happy and well cared for.

Representatives observed care staff promoting independence and applying a person-centred approach to their practice. Staff were also seen to show kindness and patience towards residents, whilst showing a good understanding of their needs.

The bedroom and communal areas appeared spotlessly clean and tidy, with a variety of comfortable armchair-style seating available and seating around tables, offering more sociable settings. The residents’ bedrooms were also observed to be kept to a high standard, well-maintained and very clean, with many personal effects on display, giving them a ‘homely feel’.

There appear to be many different types of activities available for residents to engage in, should they wish to., both in the home and out in the community, with staff availability to support these. These would likely meet the needs and preferences of many people, with ‘something for everyone’.

There were no areas of improvement identified during the visit or when speaking with residents, and therefore no recommendations to be made.