Information and signposting service April 2021 - March 2022

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Summary of report content

Healthwatch Redbridge report on a summary of their information and signposting enquiries for the year 2021-2022.  In that year they helped 148 people.

When reviewing enquiries as a whole, they identify key themes around service waiting lists, ability to book or register, levels of support, empathy and communication, and quality of outcome.

Top identified medical conditions/topics include dentistry, older people and social care.

GP services account for almost half of identified issues (48%) with dentists accounting for around a third (29%). Hospital departments, social care and community mental health are among the other services mentioned.

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General details

Local Healthwatch
Healthwatch Redbridge
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Community Mental Health Team (CMHT) and specialist MH services
Dentist
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
149
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