Information and signposting service April 2021 - March 2022
Download (PDF 563.47 KB)Summary of report content
Healthwatch Redbridge report on a summary of their information and signposting enquiries for the year 2021-2022. In that year they helped 148 people.
When reviewing enquiries as a whole, they identify key themes around service waiting lists, ability to book or register, levels of support, empathy and communication, and quality of outcome.
Top identified medical conditions/topics include dentistry, older people and social care.
GP services account for almost half of identified issues (48%) with dentists accounting for around a third (29%). Hospital departments, social care and community mental health are among the other services mentioned.