Enter and view: Bedford Hospital

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Summary of report content

Healthwatch Bedford Borough and Healthwatch Central Bedfordshire undertook an Enter and View visit to the General and Paediatrics A&E Departments, the Urgent Treatment Centre and the Acute Assessment Unit at Bedford Hospital during the period 5 July 2022 to 27 July 2022.  They spoke to 192 people. The aim of the visits was to engage with patients, Carers and relatives about their experience of visiting the hospital, and to talk to staff to better understand the challenges they face, and to observe the environment.

The report looks at:

  • waiting times
  • reasons why people had come to Bedford Hospital
  • wait and knowledge of treatment
  • previous consultation with NHS 111 or other healthcare professionals
  • Additional communication needs
  • Experience with reception staff
  • Improvements for patients and access to refreshments
  • Covid-19 visitor restrictions
  • Care needs assessment
  • Feedback from staff
  • The building and environment, including parking

The report includes a range of overall recommendations about waiting times, interpreters, accessible information, additional support for nursing staff, Freedom to Speak Up Guardians, signage, food and drink, privacy, complaints and maintenance. There are also recommendations for each of the services visited.

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General details

Local Healthwatch
Healthwatch Bedford Borough
Healthwatch Central Bedfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Communication with patients; treatment explanation; verbal advice
Integration of services and communication between professionals
Parking and transport
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Name of service provider
Bedfordshire Hospitals NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
192
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