Patient feedback report January - March 2023

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Summary of report content

Healthwatch Brent report on key themes in the insight they collected in the period January to March 2023.  During this period they heard from 297 people.

The report covers statistical information on key themes and services in the insight.  There are spotlights on the London Ambulance Service and visits to the Park Royal Mental Health Centre.

The report also looks at key themes from Healthwatch Brent’s share your views survey.

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General details

Local Healthwatch
Healthwatch Brent
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Caring, kindness, respect and dignity
Discharge
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ambulances and paramedics
General outpatients and hospital-based consultants
Hospital-based psychiatric care
Inpatient care/General inpatients

Details of people who shared their views

Number of people who shared their views
297
Did you find this attached report useful?
0
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