Enter and view: Bedworth Health Centre, Warwickshire

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Summary of report content

In November 2016, Healthwatch Warwickshire carried out an Enter and View visit to Dr Singh & Partners in Bedworth. 30 patients participated and submitted feedback for the report through survey methodology.

The practice and the quality of care was overwhelmingly rated Excellent or Good by the majority of the patients spoken to. There was a mixed view of the reception staff.

Recommendations made to the Practice included:

• Surgery to advertise that a private room is available if required.

• Surgery to ensure that any delays to patient’s appointments are communicated.

• The surgery to display Patient Participation Group newsletters/minutes in the waiting room

• Surgery to advertise translation service.

At the time of publication there was no response to the report from the practice.

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General details

Local Healthwatch
Healthwatch Warwickshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Bedworth Health Centre

Details of people who shared their views

Number of people who shared their views
30
Age group
Not known
Does this report feature carers?
Not known
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