Enter and view: Brookfield Care Home, Warrington

Warrington Healthwatch carried out an Enter and View visit to Brookfield Care Home in November 2016, Brookfield was chosen for the visit due to its specific focus on providing highly-interactive activities programmes for residents; based on resident’s personal interests and hobbies. During this visit only 1 resident was spoken to.

The visit reviewed and commented on the following areas:

• Activities Programme & Person-Centred Approach

• First Impressions

• Entrance and Reception Area

• Activities and Leisure

• Food and Refreshments

• Cleanliness and Infection Control

• Administration

• Admission

• Staffing and Staff Training

• Privacy, Dignity and Treating People as Individuals

• Encouraging Positive and Respectful Attitudes

Overall, the report stated that Brookfield appeared to be an excellent place to live and receive care. The building is an attractive, well-maintained and homely residence; entirely fit for purpose, with no forced or contrived ambience and culture. Staff were friendly, knowledgeable and demonstrated a genuine respect for residents.

The recommendations made:

• Share Good Practice: particularly; the home’s person-centred entertainment and activities approach, the resident ambassador role, the staff reward scheme, pre-admission processes, ‘Getting to Know Me’ documents and ‘You Said We Did’ practices.

• Review Front Door Access: consider installing an automatic opening button and slow close bar.

The provider acknowledge the positive report and agreed for it to be published.