Intermediate Care in Redbridge: A review of patient experience
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In November 2016. Healthwatch Redbridge, carried out a review of the Intermediate Care in Redbridge. The report saw to review and share patient experience of home and hospital care for people needing short term rehabilitation support.
Following continued challenge to services from Healthwatch Redbridge (HWR) and after discussion with the service provider, North East London Foundation Trust (NELFT); it was further agreed that HWR would also work with them to support an independent survey of patients using the Community Treatment Team (CTT) and Integrated Rehabilitation Service (IRS) in Redbridge.
Community Treatment Team (CTT) Survey Responses:
19 responses. Respondents said the staff were all very kind, caring and efficient.
Integrated Rehabilitation Service (IRS) Survey Responses:
26 responses. 87% said they had used the service after receiving in-patient support in one of the rehabilitation wards at King George Hospital. Without exception, all service users said they would use the service again if needed in the future.
Oxleas NHS Trust Ward Visits
Spoke with 28 patients, 7 relatives and 7 staff during visits.
Approximately half of the patients had not been involved in developing their care plan. 68% of respondents said they did not know their discharge date.
Recommendation made regarding Rehabilitation and Enablement included:
• A more collaborative approach to care planning.
• The care and discharge plan.
• Information provided to patients should be clear.
• The rehabilitation kitchen replicate a home environment
Recommendation made regarding the Ward Environment included:
• A review the quality of the meals provided.
• Patients should be encouraged to have dinner in the communal dining area.
• More could be done to encourage patients to wear their day-clothes.
At the time of publication no response to the report was included.