Review of Sexual Health Clinics in Leeds, Leeds
Download (PDF 784.21 KB)Summary of report content
This project was part of a wider review of sexual health services in the city. It provided an opportunity for Healthwatch to speak with people using the sexual health clinics and find out about their experiences of the service that they received.
This project offered an opportunity for Healthwatch Leeds to work in partnership with Leeds City Council and an opportunity for Healthwatch to carry out a focused piece of work on the sexual health clinics. It enabled engagement with members of the public who might not otherwise be in touch and find out about their experiences of using the sexual health clinics.
Over the course of 3 weeks in September 2016 18 visits to clinics were carried out and 220 people were asked about their experience of making an appointment, waiting times and the care and support that they received.
The majority of respondents were in the 16-24 age group, with a total of 78% of respondents aged 16-34
A number of Key Findings were identified and some recommendations made, these were:
• Waiting Times
• Privacy
• Signage and communication
• Staff attitudes
This report will feed directly into the City wide review of sexual health services and it is hoped it will have a significant impact on the key messages in that report.
The report also includes a response from Leeds City Council…
“the areas for improvement highlighted must be addressed as a matter of urgency. We will continue to support the service to ensure that these issues are resolved to improve the experience of the service for all users”.