Enter and view: Greenwood GP practice, Havering
Download (PDF 317.31 KB)Summary of report content
On 7 November 2016 Healthwatch Havering Enter and View representatives completed a visit to The Greenwood GP Practice.
The report contains a summary of the team’s initial observations and detail regarding the practice operations, services and facilities.
Patients’ views:
During the visit, the team talked to a few patients, whose views about the practice were mixed. Some felt that the practice was “brilliant” but others, possibly those who would be going to work after their consultation, felt that the wait for an immediate consultation was unacceptably long. There were comments about the length of wait for nurse booked appointments.
The team recommend to the practice that:
• Consideration be given to managing the Patient Participation Group (PPG) by direct contact and meetings rather than simply online.
• All soft furnishings be examined for damage and repaired or replaced as required.
• The arrangements for storing medical records be reviewed to provide a more user-friendly, logical way of storage.
• A notice indicating the location of the wheelchair access be fitted to the main surgery sign.
• Consideration be given to providing some early morning appointments specifically for patients who must proceed to work.
• Consideration be given to consulting patients on the possibility of providing some telephone triage/consultations to help reduce the high attendance at the surgery.
No provider responses are included in this report.