Patient Survey on Nonurgent GP appointments, Gloucestershire
Download (PDF 660.84 KB)Summary of report content
In February 2017 Healthwatch Gloucestershire completed a report following a survey of patient experiences of accessing non-urgent GP Appointments. The survey began in December 2016 and ran until mid-January 2017. It was available online and open to anyone in Gloucestershire. The survey contained questions about patients’ experiences, opinions, preferences and priorities. In total, there were 131 responses.
Detailed results are provided in section 4 of the report on a question-by-question basis.
Their survey focused on the following areas:
• Long waits for non-urgent appointments
• Being able to see named GP
• Pressure on GP resources
• Emergency appointments
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Patient responses to the survey were in broad agreement with both the feedback which Healthwatch Gloucestershire has received and the findings of national surveys into patient priorities.
Conclusion:
The findings from the survey supports much of the intelligence already known by the health system, but draws out some key elements around perceived acceptable waits for GP appointments together with the importance of continuity, particularly in the case of Long-term Conditions. It is hoped that these issues will be taken into consideration in the future planning processes for the County.
No provider responses were included in this report.