Thames Ambulance Service

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Summary of report content

Healthwatch North East Lincolnshire analysed its feedback about the non-emergency patient service provided by Thames Ambulance Service Ltd after hearing concerns from people about waiting times, communication and eligibility. It also created surveys for staff and patients.  Altogether it heard from 42 people. Key themes included:

  • A lack of communication about pick up times
  • The need for support and assistance whilst waiting for transport home
  • Delays in waiting
  • Positive feedback about staff

The report includes five recommendations.

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General details

Local Healthwatch
Healthwatch North East Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Parking and transport
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ambulances and paramedics
Name of service provider
Thames Ambulance Service Ltd

Details of people who shared their views

Number of people who shared their views
42
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
No
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