Enter and view: Mary Seacole Ward - Mental health, Richmond
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The aim of the project was to gain a better understanding of the current patient experiences on the Mary Seacole Ward at Queen Mary’s Hospital and to follow on from the Enter & View Visit in April 2016. Healthwatch Richmond wished to explore in more depth: the care planning process, the discharge procedures and the provision of activities on the ward. The findings of the visit would be used to report back on the quality of care and make recommendations on the appropriateness of the care being offered on the ward.
A total of 27 patients and 3 relatives were interviewed and discussions were held with a range of staff on the ward. A ‘Falls Group’ being run by members of the Physiotherapy Team were observed.
A number of recommendations were made with the offer to follow up in 6 months time
Recommendations were made around Patient referrals, Ward Based Activities; Care Planning; Discharge Procedures and Staffing.