Enter and view: IDH/My Dentist

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Summary of report content

Healthwatch Luton undertook an announced Enter and View visit to MyDentist (formerly IDH) on 15 March 2017 as part of a programme of Enter and View visits to dentists. They spoke to 5 patients and 4 members of staff.

Overall, everyone spoken to on the day, including staff and patients thought the service was run very well. Two of the patients were registering with the surgery that day so could only provide an overview experience of their registration process.

 The surgery overall was very professional and friendly. The manager confirmed around 60% of the patients were stable, and 40% were transient. Approximately 90% of patients were NHS.

The report includes 5 recommendations about NHS costs, information provision, complaints handling and the building.  There is a response from the provider.

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General details

Local Healthwatch
Healthwatch Luton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Triage and admissions
Building, Decor and Facilities, including health and safety
Complaints
Cost and funding of services
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
Name of service provider
My Dentist

Details of people who shared their views

Number of people who shared their views
9
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Ethnicity
Asian / Asian British: Any other Asian / Asian British background
Black / Black British: Any other Black / Black British background
White: Any other White background
Black / Black British: African
White: British / English / Northern Irish / Scottish / Welsh
Asian / Asian British: Pakistani
Sexual orientation
Not known
Does this report feature carers?
No
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