Greenwich Nepalese Community and Access to Health Care

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Summary of report content

In 2014 Healthwatch Greenwich carried out a piece of work looking at the experiences of the Nepalese community that lived in the Royal Borough of Greenwich. The main objective was to highlight health and social care needs within the community. As the study progressed it became apparent the recently arrived elderly community had the greatest need and faced the most difficult barriers in accessing health and social care services. Healthwatch Greenwich made a series of recommendations that focused primarily on the elderly community.

Following representations from the Nepalese Community, Healthwatch Greenwich revisited the recommendations in their 2014 report and asked for updates from relevant parties. Whilst there was still some work to be done, they were pleased to see several positive community developments in since their original report was published. However, as the study progressed it became apparent the recently arrived elderly community had the greatest need and faced the most difficult barriers in accessing health and social care services.  These include poor access to interpreting services, a lack of awareness of the impact of poor mental health and the mental health services available, as well as poor understanding and sometimes a resistance to acknowledging the impact of substance and alcohol misuse, and other problems such as dementia amongst the community.

The report includes 8 recommendations.

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Key themes
Access to services
Triage and admissions
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Health inequality
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Community Mental Health Team (CMHT) and specialist MH services
Adult social care, including care packages and social workers
Services for people with drug, alcohol and other addictions

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Ethnicity
Asian / Asian British: Any other Asian / Asian British background
Sexual orientation
Not known
Does this report feature carers?
No
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