Enter and view: Pharmacy Report. West Berkshire

Download (PDF 1.18 MB)

Summary of report content

In December 2016, Healthwatch West Berkshire, carried out 3 separate Enter and View visits to 2 Boots pharmacies in Newbury and 1 in Thatcham. The purpose of the visits were to follow up on pharmacy engagement activity undertaken in previous months and also to ensure the

Healthwatch Work Plan for 2015-16 met its objectives.

In total across the 3 visits 52 questionnaire were completed along with observation records. The report details the findings across the 3 sites in terms of:

• Waiting times

• Staff

• Access

• Confidentiality

• Safety

• And General Comments

Generally the findings for the pharmacies were positive, the recommendations made across the 3 sites included those below:

• Ensure staff badges are clearly displayed.

• Consider utilising a ticketing / digital screen system to alert people of projected waiting times.

• Minimise clutter where possible to maximise accessibility.

At the time of publication only one of the pharmacies responded. The pharmacy said they would consider the areas highlighted in the Healthwatch report.

Would you like to look at:

General details

Local Healthwatch
Healthwatch West Berkshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Name of service provider
Boots and Graham Jones Pharmacy Lambourn

Details of people who shared their views

Number of people who shared their views
52
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
Did you find this attached report useful?
0
No votes have been submitted yet.