Engagement report for Opcare wheelchair services, Kirklees

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Summary of report content

Engaged with 91 parents/carers of services users and service users via an online survey, focus groups, online reviews and telephone/email and 4 professionals.

Findings: 5 Service Gaps identified

• Opcare does not routinely offer assessments to children and young people.

• There are unacceptably long waiting times for service users to be assessed.

• The majority of people spoken to are unhappy with the repairs service.

• Communication - People want to be provided with clear, accurate

information and they want their voice to be heard.

• Equipment not fit for purpose.

Next steps:

At the end of August 2017, Opcare and the Clinical Commissioning

Group were producing a statement to summarise the current position, which would

include information relating to a contract extension and some additional, non-recurrent funding for Opcare’s wheelchair services.

Healthwatch is supporting Opcare to undertake further stakeholder engagement.

This will ensure that the voices of all Opcare stakeholders are heard. Healthwatch

will continue to discuss with the Clinical Commissioning Group and Opcare how the

service can be improved.

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General details

Local Healthwatch
Healthwatch Kirklees
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Triage and admissions
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
Healthwatch Calderdale
Primary research method used
Focus group
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
Equipment services (including wheelchairs, incontinence, home adaptations)
Name of service provider
Opcare Wheelchair Services

Details of people who shared their views

Number of people who shared their views
91
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Types of disabilities
Physical or mobility impairment
Does this report feature carers?
No
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