Enter and view: Mountview Practice, Fleetwood

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Summary of report content

Healthwatch Lancashire undertook an Enter and View visit to Mountview Practice on 10 January 2023.  They wanted to obtain the views and experiences of patients and staff and observe and assess the quality of services. They spoke to 17  people.

Overall patients were satisfied with the services provided by Mountview Practice although some issues were raised around making appointments by telephone, and Klinik software, and parking. Staff feedback was positive with all staff stating that they felt well supported and able to meet the patients’ needs. Mountview Practice was seen to have good disability access throughout and has an interpreter service available via the telephone.

The report contains five suggestions on prompts for appointments, improving the phone service, software, promoting the PPG and seating.

The report also contains a response from the provider.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
17
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