1000 Voices - Intel summary report, Bucks
Download (PDF 704.07 KB)Summary of report content
In June 2017 Healthwatch Buckinghamshire produced a report highlighting some of the themes and trends received by Healthwatch. The report stated that the feedback had come from just under 1500 pieces of public feedback gathered up until December 2016.
Some of the highlights include:
• People most commonly share comments about Primary Care services. This includes dentists and GPs, and that the majority of comments were positive.
• 21% of all feedback was about appointments, the majority of this feedback was negative.
• Quality of Treatment was the second most popular area of feedback, the report states that almost as many comments praising quality of treatment were received as negative comments.
• Over 150 comments fell into the General Compliment theme.
The report makes reference to the continuing publication of patient feedback themes and trends. The report contained no feedback from providers or commissioners, however the report does state that many of the individual comments are anonymised and shared with service providers, the Care Quality Commission (CQC) and the Clinical Commissioning Groups (CCGs).
In some cases patient concerns are shared. This has prompted CQC to visit a GP branch practice and the Clinical Commissioning Group to review appointments following feedback.