What people have told us about health and social care

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Summary of report content

Between April to June 2019, Healthwatch England received reports of 17,269 people’s views and experiences of health and social care from our network.

This briefing highlights what the public are saying about primary care, secondary care and social care.

We also take an in-depth look at why personalised care matters and how this can be applied to different sections of the community.

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General details

Local Healthwatch
Healthwatch England
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Guidance
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Community Mental Health Team (CMHT) and specialist MH services
Dentist
General Practice (GP)
Hospital services- not stated
Inpatient care/General inpatients

Details of people who shared their views

Number of people who shared their views
17269
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