Enter and view: Ward 28, University Hospital of North Tees

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Summary of report content

Healthwatch Hartlepool undertook an announced/unannounced Enter and View visit to Ward 28 at North Tees Hospital on 13 March 2017.  They spoke to 10 patients.

Overall the team were very happy with the standards of care. It was noted that this is an extremely busy ward with a big throughput of patients. Due to the pressures on other wards this ward also takes transfer patients to relieve the pressure. As result the lengths of stay varied greatly and discharges were managed well-with most patients having an awareness of their discharge status. It was possible that the staff ‘rudeness’ may have been a cultural effect rather than an intended action. A patient was concerned that there was a person suffering from dementia on the ward. Several patients said that the ward was much better that their previous ward. The team was told many times ‘the staff are wonderful’ and how well looked after they are.

The report contains four recommendations about food, toilets, privacy and décor.

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General details

Local Healthwatch
Healthwatch Hartlepool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients
Name of service provider
University Hospital of North Tees

Details of people who shared their views

Number of people who shared their views
10
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