Enter and view: Ward 31, University Hospital of North Tees

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Summary of report content

Healthwatch Hartlepool undertook an Enter and View visit to Ward 31 at North Tees Hospital on 14 November 2018.  They spoke to 7 patients, 1 relative and 2 staff.

The report looks at:

  • The building and environment
  • Feeding and hydration
  • Dignity and respect
  • Cleanliness and hygiene
  • Feedback
  • Safety and security
  • Staffing

The report contains three recommendations about staffing, treatment room and larger premises.

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General details

Local Healthwatch
Healthwatch Hartlepool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Communication with patients; treatment explanation; verbal advice
Discharge
Food, nutrition and catering
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients

Details of people who shared their views

Number of people who shared their views
10
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