Patient Participation Groups- What's running across Heywood, Middleton and Rochdale?
Download (PDF 330.27 KB)Summary of report content
Healthwatch Rochdale received increased negative feedback from Rochdale borough residents highlighting that Patient Participation Groups (PPGs) are currently not up and running at their General Practice (GPs). They researched it by contacting each GP practice in Heywood, Middleton, Rochdale and Pennines to find out if their PPG was up and running. This was done by telephone & email.
They found:
- 28% have a PPG up and running
- 28% said they are due to restart their PPGs
- 44% do not currently have a PPG up and running
Further findings from this PPG research showed:
- Some practices were difficult to get through to by telephone or email.
- Reception staff were not aware of what a PPG is and had limited information to share.
- There was limited PPG information on practice websites.
The report contains six recommendations about keeping GP websites up to date, reminding GPs that they needed to have a PPG and training reception staff.