The Experience of GP services
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Healthwatch Tower Hamlets report on the data that they received about GP services during 2022. During this period they heard from 1,277 people.
The vast majority of people receive good quality treatment and care, comments suggest. According A broad majority of people receive good quality treatment and nursing care. According to feedback, patients would like greater levels of service access, communication, empathy, involvement and support. Overall sentiment is 44% positive, 54% negative and 2% neutral.
According to feedback, overall satisfaction has declined by 2% this quarter. Goodmans Fields Medical Practice and Jubilee Street Practice receive a notable volume of positive comments.
People continue to report difficulties with telephone access, associated problems with booking, and longer than expected waits for routine appointments.
Satisfaction on service access has declined by 2%, comments suggest. Complaints are up by 5% on ability to book appointments, by 3% on waiting times and by 3% on telephone access. Comments suggest satisfaction at most practices is noticeably negative overall.
Experiences indicate a broad majority of people receive good quality treatment and nursing care, however support is in cases lacking. On staff attitude, there is general praise for clinicians, while notable criticism of reception staff.
Comments suggest satisfaction has improved by 1% on treatment and care with no change recorded on staff attitude. Goodmans Fields Medical Practice, Island Health and Jubilee Street Practice receive a notable volume and ratio of positive comments.
Many people complain of general administration, and some would like greater levels of support from reception staff, and levels of communication service wide. The ability to obtain prescriptions and test results are also cited as issues.
Complaints about administration have increased by 2% this quarter, while increasing by 1% on communication. Goodmans Fields Medical Practice, Island Health and Jubilee Street Practice receive a notable volume and ratio of positive comments.