The Experience of Health, Care and Community Services Oct-Dec 2022
Download (PDF 969.83 KB)Summary of report content
Healthwatch Harrow report on the data that they received about health and social care services In Q3 2022/23. During this period they heard from 668 people.
Overall satisfaction has improved by 3% this quarter to 71% positive sentiment. Feedback suggests people receive good quality, compassionate treatment and care on the whole, with good levels of involvement and communication. Administration and service access remain as leading negative issues.
Satisfaction on information, involvement and support has improved by 1% this quarter, standing at 80% positive and 20% negative. Complaints are down by 3% on user involvement and by 2% on support, while up by a notable 10% on communication.
Comments suggest satisfaction with quality and empathy has improved by 2%, standing at 84% positive, 15% negative and 1% neutral. People continue to report good levels of quality and empathy across services.
Satisfaction on access to services has declined by 1% this quarter, standing at 33% positive and 67% negative. Complaints are up by 4% on booking, by 2% on waiting times and marginally by 1% on telephone access.
Satisfaction with GP services has declined by 1% this quarter, standing at 49% positive, 50% negative and 1% neutral. 238 people comment on GP services, with good quality treatment and care reported. Comments suggest patients would like greater levels of empathy, support and communication. Ability to book appointments, waiting times, telephones and administration remain as leading access related issues.
Satisfaction with dentists has declined by 2% this quarter, standing at 91% positive and 9% negative. 294 people comment on dentists, with accounts of excellent treatment, care and customer service recorded. Good levels of information and involvement are also reported.
Satisfaction with Northwick Park Hospital has improved by 9% this quarter, standing at 60% positive, 29% negative and 1% neutral. 105 people comment this quarter, with compliments on quality and levels of involvement and support received. Waiting times (at A&E) are noticeably criticised this quarter.