Enter and view: Dovecote Manor

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Summary of report content

Healthwatch Milton Keynes undertook an announced enter and view visit to Dovecote Manor Care Home on 11 August 2022.  They wanted to understand residents and relatives’ experience of the home. They spoke to 7 residents and the manager.

The report looks at:

  • The premises
  • Meals, food and drink
  • Activities
  • Staff

The report concludes with five recommendations about becoming dementia friendly; support for activities, staffing at lunch time, ensuring residents with mobility issues get out and ensuring that residents use the garden.

The report includes a response from the provider.

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Excelcare

Details of people who shared their views

Number of people who shared their views
8
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