York voices: what you've told us so far in 2022

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Summary of report content

Healthwatch York undertook surveys to feed into the local ICS strategy for health and care.  They received 115 responses.

Across both surveys they identified these recurring themes:

  • A need for an increased number of NHS dentists
  • Lack of access to GP appointments, but it is generally felt that once accessed the services are good
  • People feel that York health care services as well as York as a whole does not provide adequate accessibility for, and understanding of, the distinct needs of disabled people
  • People report that there is a lack of information on how to access services and what services are available
  • Services are overstretched and underfunded
  • In order to improve health and social care ICSs need to listen to local people and have an understanding of the local areas needs
  • Difficulty accessing mental health services
  • An apparent need for more joined up services
  • Green spaces are vital for both mental and physical wellbeing
  • Importance of neighbourhood and community for happiness and wellbeing
  • Lack of support for those who are neurodivergent

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General details

Local Healthwatch
Healthwatch York
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Communication with patients; treatment explanation; verbal advice
Cost and funding of services
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Dentist
General Practice (GP)
Hospital services- not stated
Services for people with Autism/on the Autism spectrum

Details of people who shared their views

Number of people who shared their views
115
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