Enter and View Report: Westcombe Park Care Home

Healthwatch Greenwich visited Westcombe Park Care Home in Greenwich to ascertain the quality of life, experience, and views of residents, relatives, and carers.

Westcombe Park Care Home is a modern purpose-built care home situated in a pleasant leafy area of Greenwich. There is a bus stop directly in front of the main gate towards Greenwich West or Woolwich and the closest train station (Westcombe Park) is just 10 minutes away. The home is welcoming and homely, hosting a wide range of activities and catering for residents of varying levels of independence. Healthwatch observed caring and compassionate interactions between staff and residents. Staff are friendly, helpful, and committed to creating and maintaining high standards of care. Staff know residents well and residents had mostly positive feedback about staff, facilities, and the care received. Residents with capacity and motivation to do so can participate in regular internal and external activities (such as visiting local shops). However, high care needs mean that most residents spend most of their time in their room.

Recommendations

1. Refresh and tidy areas of the garden.
2. Display photographs and names of key staff members in communal areas to assist both residents and visitors.
3. Paint all handrails in the building a contrasting colour to the walls to assist residents with dementia and sight impairments.
4. Have memory boxes or more personalised name signs on each resident’s door.