Enter and View Report Meadows House Residential and Nursing Home

In 2020 Healthwatch Greenwich conducted an Enter and View visit to Meadows House Residential and Nursing Home to ascertain the quality of life, experience, and views of residents, relatives, and carers. The visit was unannounced. They contacted the care home manager to let them know they would be visiting but did not give the specific date and time. They spoke to residents, relatives, and staff and spent time in communal areas observing interactions between staff and 20 residents.

Summary:

Meadows House is a purpose-built modern care home divided into 5 units on three floors. It has a pleasant exterior with peaceful well-furnished garden areas. The home offers ample parking and is close to local amenities and public transport networks with a nearby bus stop and Kidbrooke Station 7 minutes away We found Meadows House to be clean, warm, and homely, with a friendly atmosphere creating a sense of community. Bedrooms are thoughtfully decorated, and staff personalise care to focus on the needs of each resident. Relatives told us the new care home manager has made significant improvements, both to the home and to residents’ care and activities. Staff prioritise understanding what residents enjoy doing and activities are organised to reflect preferences. Unlike other homes we’ve visited, we were pleased to see most residents choosing to spend their time in communal areas, interacting with staff and other residents, participating in activities and the daily life of the home.

Recommendations

1. Display photographs and names of key staff members in the reception area.
2. To set up regular dental care visits for residents.