How Rotherham residents access Health and Social Care information
Download (PDF 465.54 KB)Summary of report content
Healthwatch Rotherham wanted to find out how local people access health and social care information. They undertook a survey to which 91 people responded.
Whilst the majority of the 91 responders could currently access the internet on a regular basis through one or more devices, it is important to highlight those who cannot access digital communications for a variety of reasons. As the cost of living crisis continues into 2023, more Rotherham residents may not be able to access the internet as freely as they can now, resulting in them requiring health and social care information in other formats. It is essential that health and social care providers can re-produce all information they create in a variety of formats, including braille, easy read, multiple languages and physical versions.
Providers should focus on what is best for the patient and the patient experience, as opposed to what is most cost-effective and convenient.