Enter and view: Abbeydale nursing home, Salford
Download (PDF 1.19 MB)Summary of report content
The purpose of this work is indicated
• To engage with residents of care homes and understand how dignity is being respected in a care home environment.
• Identify examples of good working practice.
• Observe residents and relatives engaging with the staff and their surroundings and to experience the care home using the 3 primary senses of sight, sound and smell.
• Capture the experience of residents and relatives and any ideas they may have for change.
Authorised representatives conducted interviews with three members of staff at the care home, plus the manager. Topics such as quality of care, safety, dignity, respecting and acknowledging the resident’s and families’ wishes and staff training were explored. Authorised representatives also approached six residents at the care home to ask them about their experiences of the home and, where appropriate, other topics such as accessing health care services. No visitors or family members were available to speak to at the time of the visit.
A proportion of the visit was also observational, involving the authorised representatives walking around the public/communal areas and observing the surroundings to gain an understanding of how the home works and how the residents engaged with staff members and the facilities. There was an observation checklist prepared for this purpose.
The report includes comments on resident’s feedback on environment; activities; food; religion and culture; external medical care; dignity in care; having a say and management. It also includes provider responses to each of these topics and staff feedback.
The manager feedback implies impact on some of the recommendations.