Community Stroke and Neuro Service Report, Newham

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Summary of report content

Healthwatch Newham (HWN) visited this service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG) and produced this brief two page report.

The service provides specialist, coordinated advice and treatment to maximise independence, limit disease progression, reduce hospital admissions and facilitate smooth transition home following a hospital discharge. On the day of the visit service users were attending for their weekly exercise class. HWN consulted with two service users or their carers at the centre and six on the phone, who were contacted with prior permission.

Discussions took place around the following topics:

Involvement in Care Discussions; Staff relationships; Treatment plans; Communication and information; Calls for assistance and Referrals.

It also includes some patient comments, a recommendation and a service provider response stating they will address the recommendation on all areas for improvement mentioned in the report.

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General details

Local Healthwatch
Healthwatch Newham
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Local analysis
Key themes
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Quality of treatment
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Newham Clinical Commissioning Group
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Neurology, neurosurgery and stroke care
Name of service provider
Newham CCG

Details of people who shared their views

Number of people who shared their views
8
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Types of disabilities
Long term condition
Does this report feature carers?
Yes
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