LAS strategy - feedback from engagement activities

Healthwatch Hammersmith & Fulham undertook engagement to feed into the London Ambulance Strategy, including on 999 and 111.  They undertook a survey to which 13 people responded and interviewed 16 carers.  Key findings were:

• 999 - Experience of 999 and LAS emergency care is positive.
• 999 – Patients expressed frustration with slow response time and supported improving the waiting times for the emergency service
• 111 – Experience of 111 service and urgent care is mixed.
• 111 – Patients reported long wait times for call backs and frustration with the long triage process.
• Partners (health and care) – Patients need communications and joined up working between health and care partners to work better.
• Partners (wider community) – Patients felt that more community engagement activities to educate public about the LAS service and first aid training would positively contribute to the local communities.