Enter and view: Duggalls Chemist

Download (PDF 763.59 KB)

Summary of report content

Healthwatch Sandwell undertook an Enter and View visit to Duggals Chemist on 30 November 2022.  They wanted to understand people’s experience of using the service, particularly for prescription.  They spoke to 16 people.

After the visit, it was concluded that this community pharmacy was a good resource for anyone needing help, medical advice or support. Customers spoke well of the service and the care given by staff, the majority use the pharmacy for prescription and over the counter medication. Concerns are dealt with effectively, however customers are unsure who to complain to outside of the pharmacy. Staff receive regular training and are an effective team.

The report contains one recommendation about complaints.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
16
Did you find this attached report useful?
0
No votes have been submitted yet.