Enter and view: Dr Mathew's Surgery

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Summary of report content

Healthwatch North East Lincolnshire undertook an announced Enter and View visit to Dr Mathews surgery on 27 April 2022. They spoke to 91 people.  The report looks at:

  • The environment, including parking
  • The building and waiting rooms
  • How patients rate the GP practice
  • Appointment booking
  • Type of appointment
  • Extended access appointments
  • Experience of appointments
  • Long term conditions
  • Experience of staff
  • Concerns
  • Treatment and care
  • Staffing

The report contains 10 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch North East Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
91
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