Eastbourne Listening Tour - Short survey
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Healthwatch East Sussex undertook a short survey as part of its 2022 Listening Tour in Eastbourne. They received 240 responses.
Nearly half were very or quite confident in accessing health and social care services. A quarter were concerned about waiting times to access care.
Just over a quarter felt that that their experiences of accessing care had remained the same over the last year. Access to services/waiting times, quality of services, communication and quality of care and treatment were the themes most identified in respondent's comments.
Access to services and waiting times were raised in twice as many comments as any other, with a majority highlighting negative experiences, concerns and anxieties. Primary care services (Doctors, Dentists, A&E) were those most identified in people’s experiences of waiting times and delays.
The improvements in health and care services that respondents most wanted to see were: Better access to GPs (27.5%); Reduced waiting times (23.3%); More staff (10.8%); Developmental changes (9.2%) and More face-to-face appointments (8.3%).
People said that the quality of services and overall quality of care and treatment received were generally good once services had been accessed, but improved communications and information for patients and the public could help to manage expectations.