August Feedback report

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Summary of report content

Healthwatch Greenwich report on key themes in the feedback they received in August 2022.  During this period they heard from 373 people.  Key themes included:

  • Access to GP appointments
  • Digital access to GPs
  • GP receptionists
  • Waiting times at A&E
  • Access to blood tests
  • Hospital discharge
  • Health visitors
  • Sexual health services
  • Mental health support
  • Access to interpreting services
  • People’s attitudes to a new diagnostic centre opening

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated
Phlebotomy/blood tests
Sexual health

Details of people who shared their views

Number of people who shared their views
373
Seldom heard groups
Refugees or asylum seekers
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