Enter and view: Balfour Road Practice, Redbridge
Download (PDF 718.38 KB)Summary of report content
An E&V report on visits to evaluate whether GP practices across Redbridge are implementing the accessible information standards thereby ensuring that the needs of people with communication impairments are being met.
Prior to the visit HWR staff members worked with their authorised representatives to prepare questions to be used during the visit. There were three separate set of questions: one for lead staff member, one for other staff members and one for service users.
These questions are listed in the appendix.
Each visit involved observing the external and internal areas of the surgery. Representatives had the opportunity to identify any issues or challenges that someone with an impairment might face when using the facilities in the surgery.
Where possible the representatives spoke to the practice manager, other staff members such as the receptionist and nurses and service users. Due to the specific nature of the visit it wasn’t always possible to speak to patients with communication impairments.
In addition to visiting the GP practices all the practice websites were checked to find out whether they are accessible for people with communication impairments.
The report goes on to list external and internal observations.
A representative spoke to three patients during the visit.
The report lists a number of recommendations together with a provider response which clearly shows evidence of impact through actions taken by the surgery as a direct result of this report.