Enter and view: Ward 41, UCHW
Download (PDF 300.51 KB)Summary of report content
Healthwatch Coventry undertook an Enter and View visit to UHCW Ward 41 on 18 and 24 September 2023. This is a stroke ward. Healthwatch spoke to 14 people.
The staff Healthwatch spoke to were professional and caring, and most of the people interviewed valued and appreciated the care and communication they were given.
Communication was good in parts with staff offering reassurance. Some patients said they felt silly asking questions, and another said "nobody listens, there is no two way conversation". Another patient highlighted that they feel they are treated like they are stupid - this related to questions about equipment needed for home.
Some people were a bit concerned about their discharge. It was clear that they had conversations about their discharge and were aware of some of the process that they would be following. Some relatives felt they did not receive good communication about their loved one.
Google translate was highlighted by a staff member to communicate with people who speak a different language. This can be problematic due to the quality of the translation and using language line for people with communication needs due to Stroke may not work for some due to no visual element. None of the patients were aware of the Hospital Passport.
Healthwatch saw an example of patient having their dignity compromised and heard about another from a relative. A staff member said that they would like to see safe staffing levels on the ward at all times.
The report contains three recommendations and a response from the provider.