Urgent Care Report, Walsall

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Summary of report content

Walsall Clinical Commissioning Group (CCG) carried out a consultation on the future of Urgent Care Services in the area. Three options were proposed to the general public.

In conjunction with Healthwatch Walsall a total of 892 survey responses were collected from respondents living in Walsall and the neighbouring boroughs. Two additional consultation events also took place.

The report lists the options, the numbers in favour of each options and reasons given by those commenting.

The two public consultation events allowed for broader issues surrounding the proposed changes to be discussed. A number of additional themes emerged from these discussions and included education of the public of appropriate use; timescales for change; what will urgent care look like in the future; issues with public transport and issues with GP access.

The report goes on to present the findings in the order of the questions and then selected questions are filtered by demographics such as age, gender and postcode area and analyses individual questions by the protected characteristics. This provides for an extremely lengthy report.

The report provides a short list of recommendations.

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General details

Local Healthwatch
Healthwatch Walsall
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Parking and transport
Written information, guidance and publicity
Accessibility and reasonable adjustments
Administration (records, letters, results)
Service organisation, delivery, change and closure
Staffing - levels and training
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
General Practice (GP)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
NHS 111
Emergency department (inc A&E)
Name of service provider
Walsall CCG

Details of people who shared their views

Number of people who shared their views
892
Age group
All
Gender
All
Pregnancy/maternity
Currently pregnant
Types of disabilities
Physical or mobility impairment
Learning disability or difficulties
Mental health condition
Sensory impairment
Long term condition
Types of long term conditions
Blindness or severe visual impairment
Deafness or severe hearing impairment
Learning disability
Does this report feature carers?
Yes
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